Our Policies

Radiant Cleaning Service’s Residential Policies

Thank you for choosing Radiant Cleaning Service. Here are our policies for your reference.
We look forward to working with you.

Liability for Breakage, Theft, and Injury
Most homeowners are not aware of their potentially enormous liability with home-service workers. Don’t worry Radiant Cleaning Service is properly insured with liability, bonding and workers’ compensation insurance. Insurance certificates can be provided at your request.

Expensive Antiques/Heirlooms/Etc
If you have antiques, heirlooms, crystal, collectables, works of art or other rare/unique items that you do not want touched, please let us know so we may note your account records. These will not be cleaned or disturbed.

Breakage
While we take every precaution to avoid breakage in your home, unfortunately, accidents happen. You will be notified and sent pictures of any instance of breakage. We will make arrangements to have the item repaired or replaced, if necessary. We cannot be responsible for damage resulting from loose table legs, picture/shelves not properly secured to walls, items already in disrepair, etc. Breakage claims must be reported to the office within 24 hours of service.

Pets
Due to health considerations we cannot clean up after pet messes or vomit (ex. dog crates, litter boxes, bird cages, fish/reptile bowls).

Confirming Your Appointment
A $100 deposit with a credit card on file is required to confirm your initial Deep Clean appointment. This is required even if you intend to pay for service by cash or check.

You will receive an appointment confirmation request from our service via text from (732) 387-4110. Please note this number for your records. However, if you need to reschedule, please call or text us directly at (732) 427-3038.

Lockouts
For your convenience we accept keys and garage codes to enter your homes. Keys are kept secured and never labeled with your address. If possible, we ask for an exclusive garage code, so you are able to track when our specific team enters and exits your home.

Additional Cleaning Services
Additional cleaning services are available by request. These include your refrigerator, oven, and the inside of cabinets, for example. These services must be scheduled in advance with the office to ensure sufficient time to complete the additional work. Linen service, limited dishes, window exteriors and light housekeeping are also available by request.

Payment
We accept cash, checks, credit cards and even Venmo/PayPal (@radiantcleaningnj). All Recurring Appointment credit card charges are processed on Mondays for all appointments of any given week. This applies only to those who pay by credit card.

If you are leaving cash or a check, please leave payment on the kitchen table or countertop in an envelope labeled Radiant Cleaning Service for the team to pick up. If a check is returned for insufficient funds, you will be responsible for any bank fees.

In the event Radiant Cleaning Service must pursue action for lack of payment, are entitled to recover reasonable attorney’s fees, late fees, and any costs in addition to any other remedy available to us.

Rate Increases & Adjustments
Recurring Appointment rates may increase annually. The new rate may be effective on the first day of the month in which you signed up for service. Other adjustments to your rate may be made at any time during the year should there be changes to the frequency of your service or home or living situations e.g. renovations, increase in the number of people or pets living in the home, significant addition of furniture.

Scheduling and Time
We work in 2 hour arrival windows. If your appointment is at 1pm, our team will arrive approximately between 1pm and 3pm. Our team can call or text you when they are en route. Due to the nature of our business we cannot guarantee exact arrival times.

Climate Control
Cleaning is hard and HOT work. During the summer months, we ask that air conditioning be turned on while your team is cleaning. Due to health concerns we cannot work in homes with temperatures higher than 70 degrees F.

We strive not just to meet but exceed your expectations. Please don’t hesitate to call us if you have any questions or concerns or if we can serve you better. We want to address immediately any issues you may have. It’s our privilege to have you as our customer.

EFFECTIVE IMMEDIATELY: CoronaVirus Protocol & Prevention

As of July 12, 2021, Radiant Cleaning Service will update its CoronaVirus Protocol. We will continue to disinfect all frequently touched surfaces, but our staff will no longer wear masks, gloves or shoe covers, unless requested. We will continue to follow CDC guidelines and will advise you of any future changes.
I want to thank you for trusting us with your cleaning needs. We are so grateful for you! Due to the current pandemic we are increasing our standards and have created a new Coronavirus protocol that we will begin implementing immediately. This will remain in effect until further notice. At Radiant Cleaning, the health and well-being of our clients, partners, and communities are our top priority. Below are a few changes you may notice at our next visit.

All cleaning technicians will have new masks, gloves, and shoe covers for every cleaning appointment.
Frequently touched surfaces such as door knobs, cabinet/drawer pulls and light switches will be sanitized with EPA-registered disinfectants.
All cleaning technicians will wash their hands upon entering and exiting your home. Teams will be provided with hand sanitizer.
Gloves will be worn throughout service.
All equipment, e.g. vacuums and mops, will be sanitized after each service.
As always, all cloths and mops are washed and sanitized daily.
All cancellation fees will be waived if there is a sick resident in the home.
In addition, any cleaning technician who is exhibiting symptoms will be sent home.

Again, we are grateful for your business and want to be your partner in keeping a clean and disinfected home! Please do not hesitate to call or email me with any questions or concerns. For additional information about COVID19, please visit covid19.nj.gov, CDC or OSHA.

Radiant Cleaning’s CoronaVirus Protocol & Prevention

We take your health and safety seriously. Here are additional proactive measures we have put in place to address the current pandemic situation and help reduce the spread of the virus and lower the risk of becoming sick in your home.

Please congratulate us on our new certification for COVID19 Best Practices for Cleaning and Disinfection from the Zack Academy and Professional Training Associates, Inc. At Radiant Cleaning Service, we’re doing everything we can to keep your homes, businesses and our community safe.